Frequently Asked Questions
Find the answer to the most common Questions about our products, orders and services
Here are answers to the questions we get asked the most.
We offer a range of natural lavender products including dried lavender bundles, sachets, essential oils, home fragrance items, skincare products, live lavender plants, and bridal flower arrangements.
Yes, our products are made using natural, farm-grown lavender with no harmful chemicals or additives. We focus on purity, quality, and sustainability.
Our lavender is proudly grown on our farm in the United States, ensuring high quality and freshness in every product.
Yes, fresh-cut lavender is available seasonally, typically from July to August. Availability may vary depending on harvest conditions.
Orders are processed within 1–3 business days, and delivery typically takes 2–7 business days depending on your location.
Currently, we only ship within the United States. We hope to offer international shipping in the future.
Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery.
If you are located near our farm, local pickup may be available. Please contact us before placing your order to confirm.
All products are carefully packaged using protective and eco-friendly materials to ensure they arrive safely and in perfect condition.
Due to the nature of our products, we do not accept returns on perishable or custom items. However, if there is an issue with your order, please contact us and we will make it right.
Yes! We offer custom orders, especially for weddings and events. Please reach out to us through the Contact page to discuss your needs.
Dried lavender can last months to years if stored properly. Keeping it in a cool, dry place will help maintain its fragrance.
Our lavender-based skincare products are made with natural ingredients, but we recommend doing a patch test before full use, especially for sensitive skin.
Store your lavender products in a cool, dry place away from direct sunlight to preserve their scent and quality.
You can reach us via email at sycamorefarmmd@gmail.com or through our Contact page. We’re always happy to help!