sycamorefarmmd.com

Frequently Asked Questions

Find the answer to the most common Questions about our products, orders and services

Here are answers to the questions we get asked the most.

What products do you offer?

We offer a range of natural lavender products including dried lavender bundles, sachets, essential oils, home fragrance items, skincare products, live lavender plants, and bridal flower arrangements.

Are your lavender products 100% natural?

Yes, our products are made using natural, farm-grown lavender with no harmful chemicals or additives. We focus on purity, quality, and sustainability.

Where is your lavender grown?

Our lavender is proudly grown on our farm in the United States, ensuring high quality and freshness in every product.

Do you offer fresh-cut lavender?

Yes, fresh-cut lavender is available seasonally, typically from July to August. Availability may vary depending on harvest conditions.

How long does shipping take?

Orders are processed within 1–3 business days, and delivery typically takes 2–7 business days depending on your location.

Do you ship internationally?

Currently, we only ship within the United States. We hope to offer international shipping in the future.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery.

Do you offer local pickup?

If you are located near our farm, local pickup may be available. Please contact us before placing your order to confirm.

How are your products packaged?

All products are carefully packaged using protective and eco-friendly materials to ensure they arrive safely and in perfect condition.

Do you accept returns or exchanges?

Due to the nature of our products, we do not accept returns on perishable or custom items. However, if there is an issue with your order, please contact us and we will make it right.

Can I place a custom order?

Yes! We offer custom orders, especially for weddings and events. Please reach out to us through the Contact page to discuss your needs.

How long do dried lavender products last?

Dried lavender can last months to years if stored properly. Keeping it in a cool, dry place will help maintain its fragrance.

Are your products safe for skin use?

Our lavender-based skincare products are made with natural ingredients, but we recommend doing a patch test before full use, especially for sensitive skin.

How should I store my lavender products?

Store your lavender products in a cool, dry place away from direct sunlight to preserve their scent and quality.

How can I contact you if I have more questions?

You can reach us via email at sycamorefarmmd@gmail.com or through our Contact page. We’re always happy to help!

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